Managed IT Support

The Managed IT Support agreements provided by AVCS are designed to offer a comprehensive range of services and systems crafted from years of experience in providing reliable IT support to businesses of all sizes. We’ve built these agreements to cover the typical IT needs of most organizations, ensuring that your business receives the support it needs to stay productive, secure, and well-supported. However, we understand that every business has unique requirements, so we are always open to discussing tailored solutions that suit your specific needs.

At AVCS, we are committed to continuous improvement. We regularly test and trial new software tools and technologies to ensure our service offerings evolve with the ever-changing IT landscape. As a result, we continually enhance our Managed IT Support packages to include the latest, most effective tools, helping our customers stay ahead of potential challenges and take advantage of new opportunities.

If your business requires additional services or specialized IT support, we will customize your Managed IT Support agreement to reflect your needs. Whether you’re looking for more advanced monitoring tools, bespoke security services, or integrations with specific business applications, we’ll work with you to provide the right level of support.

The following is an overview of the key IT Support services we offer:

1. Proactive System Monitoring and Management: AVCS leverages advanced, specialist software to monitor and manage your IT infrastructure, including computers, servers, and Microsoft 365 systems. These sophisticated monitoring tools allow us to continuously track the health and performance of your IT environment, ensuring that potential issues are detected, diagnosed, and resolved before they impact your business operations. Our proactive system monitoring focuses on anticipating problems rather than reacting to them after they occur.

We can pinpoint early signs of hardware failure, software issues, security vulnerabilities, or performance bottlenecks using real-time alerts and automated diagnostics. This approach ensures that we address problems quickly and efficiently, often before they disrupt your daily operations.

2. Remote and Onsite Support: At AVCS, we understand that IT issues can disrupt your business operations. Our Managed IT Support program includes remote and onsite support to ensure your systems are always running smoothly. We aim to resolve IT issues quickly and efficiently, minimizing downtime and maintaining productivity.

We can resolve most issues remotely, allowing us to troubleshoot and fix problems without needing an on-site visit. Using our Remote Management and Monitoring (RMM) software, we can securely access your systems, diagnose problems, and implement solutions directly from our office. This approach allows us to provide immediate assistance and ensures a faster response time for most IT issues. Around 95% of IT problems can be handled remotely, meaning minimal disruption to your workday.

While remote support is efficient and effective for most situations, we recognize that some technical problems require an on-site presence. AVCS will dispatch a qualified engineer to your location to provide hands-on support in these cases. Whether it’s a hardware issue, network configuration, or a more complex system problem, our engineers will work with you until the issue is fully resolved.

At AVCS, we provide a flexible, responsive support system that adapts to your business needs. Whether resolving issues remotely in minutes or sending an engineer onsite for more intricate challenges, with our combined remote and onsite support, you can trust that your IT environment is in expert hands.

3. Data Backup and Disaster Recovery Planning: AVCS provides comprehensive data backup and disaster recovery solutions to safeguard your business’s most critical data and ensure continuous operations, even during unexpected disruptions. Our solutions include regular, automated backups tailored to a schedule that suits your business needs and routine restore tests to ensure your backups function as intended. These backups can cover everything from computers and servers to cloud systems, providing complete coverage of your IT environment. All backups are encrypted and immutable, protecting your data from cyber threats such as ransomware or unauthorized tampering.

We work closely with each customer to develop practical and cost-effective disaster recovery plans that align with your business’s unique needs and budget. With AVCS, you can be confident that your data is protected, your systems are resilient, and your business can recover quickly from unforeseen events.

4. Patch Management: Keeping your systems up-to-date with the latest security patches and feature updates is crucial for maintaining the integrity and security of your IT infrastructure. At AVCS, we use advanced Remote Management and Monitoring (RMM) software to ensure that your computers, servers, and applications always run the latest updates without compromising your business operations.

Our RMM solution monitors the Operating System (OS) and Application Software update status across your entire environment, providing real-time visibility into which patches are missing or need attention. This powerful tool allows AVCS to manage and apply patches efficiently, ensuring your systems remain secure and perform optimally.

5. Endpoint and Server Management and Security: These are crucial elements of a comprehensive IT strategy. They ensure your organization’s devices and infrastructure are well-maintained, continuously monitored, and protected from evolving cyber threats. At AVCS, we utilize two specialized tools to provide a layered security approach that ensures your systems remain secure and optimized. These tools work in tandem to protect your IT environment, ensuring only approved and trusted software is allowed to execute, minimizing the risk of malicious activity.

Whether you’re managing a fleet of workstations, mobile devices, or on-premise servers, AVCS delivers end-to-end solutions designed to secure, optimize, and maintain your critical endpoints and servers. From proactive monitoring to advanced security measures, we ensure that all devices and systems within your network function at peak performance while staying protected against cyber threats.

6. Email Protection and Management: Email is one of the most widely used communication tools in businesses today, making it an attractive target for cyber threats. As a critical part of your organization’s daily operations, email must be appropriately protected and efficiently managed to safeguard sensitive information, maintain productivity, and mitigate risks. At AVCS, we provide comprehensive Email Protection and Management solutions to shield your organization from email-borne threats, including malware, phishing, spam, and more.

Our email protection services adopt a multi-layered security approach to neutralize potential threats before they reach your systems. Even if a threat manages to infiltrate your email system, we implement measures that prevent it from executing, minimizing the risk of infection or data breaches.

7. Cloud Management and Security: As cloud-based systems and services become an integral part of modern business operations, ensuring their security, performance, and availability is critical. At AVCS, we offer a comprehensive approach to protecting your cloud infrastructure, optimizing its performance, and helping your business fully leverage the potential of cloud technologies.

While cloud systems provide remarkable flexibility, scalability, and accessibility, they also introduce new risks, from data breaches to misconfigurations and security vulnerabilities. At AVCS, we understand these risks and deploy specialized cloud monitoring software to manage and safeguard your cloud environments proactively. Our monitoring solutions provide real-time alerts, enabling us to take automated actions based on detected security threats and performance anomalies—ensuring your cloud infrastructure operates at its best, securely and efficiently.

Cloud systems provide incredible flexibility, scalability, and accessibility but also introduce new risks, from data breaches to misconfigurations. We utilize specialized cloud monitoring software to proactively manage and safeguard your cloud environments, providing real-time alerts and automated actions based on security threats and performance anomalies.

8. Security Training and Assessment: Human error is often the weakest link in an organization’s cybersecurity defence. Employees may unknowingly compromise security by clicking on malicious links, opening suspicious attachments, or falling victim to phishing attacks. Actions that can result in data breaches, ransomware infections, or other serious threats. At AVCS, we help mitigate these risks by providing comprehensive security training and ongoing security assessments to ensure your employees are equipped to recognize and respond to potential threats.

Our Security Training and Assessment programs are designed to ensure cybersecurity awareness for every team member, from directors to entry-level staff. By providing regular, up-to-date, short, and focused training and conducting random, simulated testing, we ensure your employees understand the latest threats and best practices for maintaining a secure IT environment.